Most of our jewelry pieces are made to order, which means that we make it specifically for you when you place an order. It also means that there will be a short wait until we can ship it to you. Our current turnaround is 1-3 weeks for most designs. If you need it sooner or would like to know an exact production timeline, please drop us a note at email@example.com, as we may have it in stock.
New York residents will be charged a 8.875% sales tax.
INTERNATIONAL DUTY & VAT
International customers, please note that your order may be subject to a customs, duty or VAT tax, which is not included in the item price you paid. You will be required to pay the duty or VAT upon delivery of your package. The regulations vary by country. We suggest that you obtain the latest information for your country by contacting your local postal office, or using an online calculator: www.dutycalculator.com.
All domestic packages are sent using USPS First Class Mail (free!), Priority Mail or Priority Mail Express. Please ensure you enter the correct address during checkout. A tracking number will be provided to you upon shipment. We are not responsible for lost packages due to incorrectly entered addresses or for packages marked as “delivered” that then subsequently disappear. If you have any potential concern, always add Signature Confirmation to ensure your mail is delivered safely.
All international orders are sent using USPS International First Class Mail or Priority Mail. Most packages should arrive within 2 weeks. However, delays could occur due to circumstances beyond our control. Please note we are not responsible for lost packages due to incorrectly entered addresses or for packages marked as “delivered” that then subsequently disappear.
Your satisfaction is important to us. If you are not satisfied with your purchase, please email us at firstname.lastname@example.org, within 14 days of delivery. If we cannot fix the problem for you, we will take back your jewelry and issue you a refund (minus the initial shipping charge) OR offer you an exchange. Custom items made to your specification cannot be returned or exchanged.
Returned items should be in their original packaging in unworn condition. Please understand that we're not responsible for any lost return package, so be sure to add tracking service when you send it.