Who makes your jewelry?
Our entire collection is hand produced here in NYC. Every design begins with a prototype created by Shuang, made in either metal or carved in wax. For the latter, we partner with a local casting house to cast the wax into metal and make a mold of the design for future duplications. The resulting raw castings are then refined and polished by hand, set with diamonds or gemstones, and finally lovingly packaged to be shipped to you.
Why doesn't my order ship right away?
As a self-funded small business, we operate on a “made to order” model, which means we start making your jewelry after you place your order. Production typically takes 1-2 weeks. Fine jewelry set with diamonds and gemstones could take up to 3 and occasionally 4 weeks (during high volume season).
Please contact us if you need an item by a specific date and we’ll do our best to make it happen!
What is bronze, brass or gold fill?
We get this question a lot from customers and have a special page dedicated to explaining their differences. In a nutshell, we choose to work with solid metals that are not plated. Plated gold and plated silver may look nice when new but will wear off unevenly over the course of a few months. Solid metals, while they may tarnish, can be brought back to an even shine with a simple jewelry cloth.
Do you work with recycled metals and conflict-free diamonds?
Yes, respecting and protecting the environment is important to us. We only work with recycled metals and conflict-free diamonds. In addition, we participate in a recycling program, for which we collect and send back metal scraps from the studio to be recycled and reused.
How can I determine my ring size? And if I order the wrong size, can you help me re-size my ring?
For ways to determine your ring size, we have these suggestions for you.
Should you order the wrong ring size from us, we offer complimentary re-sizing for most rings. You will only be responsible for any shipping costs. Restrictions may apply to more complex designs and gemstone rings, since they may be harder to re-size and would require a sizing fee. To get started, email us at firstname.lastname@example.org with your order number and request.
How do I clean my tarnished jewelry?
When exposed to moisture, chemicals, dirt and sweat, silver, brass and bronze jewelry may darken through a process called oxidation. The best way to clean it is to buff with a piece of polishing cloth. A DIY solution is to mix some lemon juice with water and let your jewelry soak for 10 to 20 minutes. The acidic content of the lemon will help remove any tarnish buildup. If you’re in a hurry, a dollop of ketchup will also do the trick.
Where can I shop your jewelry in person?
In 2017 we made the decision to focus on growing our direct to customer online channels, a shift that also allows us to provide you better value with less markups. We do occasionally participate in craft fairs in NYC and beyond, which are always announced via our Instagram account and Newsletter.
How often do you release new designs?
We wholeheartedly believe that jewelry should be a timeless investment. As such, we don’t follow the typical fashion calendar but rather release new designs as inspirations strike. This is our way of ensuring that we are thoughtful with our intentions and process, making jewelry that you will love for a long time to come.
Do you have any sales?
We are committed to providing you with quality jewelry at the best value, everyday. That means we don’t discount our items very often. However, twice a year (once in the summer and once in the fall) we host an online sample sale where you can shop heavily discounted sample items and discontinued styles. We will always give you a heads-up via our Newsletter.
What advice do you have for other aspiring artists and entrepreneurs?
Do something everyday that helps you move forward, however small of a step it may be. Stop fixating on that big, hairy goal of “launching a business” or “becoming a full time artist.” It’s so intimidating that it can very well choke off all your creative instincts. We do our best work and learn the most when we operate from a place of curiosity and passion, rather than fear and stress.
Got other questions?
Contact us here!